Frequently asked questions

Guest accommodation is available from 2:00 PM and check-out is until 11:00 AM.

Yes, the reception is available 24 hours a day. In case of arrival after 10 PM, the guest will receive an SMS with instructions for the night check-in.

Breakfast is served from 7:30 AM to 10:00 AM, and dinner as part of the half-board option is from 5:00 PM to 8:00 PM.

The restaurant is open from 4:00 PM to 9:00 PM, the bar from 2:00 PM to 10:00 PM.

Yes, the restaurant is open to the public, but we recommend making a reservation in advance.

Private SPA, classic and Thai massages, hair salon, 24-hour reception, purchase of KV Card.

Yes, they are ready in the room upon arrival, including hotel toiletries and a hairdryer.

Unfortunately, staying with pets at the hotel is not possible.

Yes, the hotel offers free crib rentals or apartments with a separate bedroom and kitchen.

The hotel has its own parking lot directly at the hotel with a large capacity, provided free of charge for hotel guests without prior reservation.

Yes, the parking lot is large enough for bus parking.

Yes, charging electric vehicles is possible using a Wallbox.

Charging is available at a price of €0.40 / kWh (CZK 10 / kWh).

The nearest public transport is the Dalovice, náměstí bus stop – 200 meters from the hotel. The journey to the Karlovy Vary, tržnice stop takes 15 minutes.

Yes, Wi-Fi access is free throughout the hotel.

Double Business rooms, Double Comfort rooms with a terrace, and apartments are equipped with a work desk and free in-room Wi-Fi.

Yes, the hotel offers a conference room with a capacity of 30 people equipped with a projector and flip chart, and the possibility to order a coffee break.

Yes, for employer billing information, just contact the hotel reception. The hotel does not accept payment by benefit cards or vouchers.

We recommend booking massages and private SPA via email or by phone at the hotel reception.

We recommend at least a week before arriving for your stay.

Yes, massages and private SPA access can also be booked by the public.

The private SPA is open from 8:00 AM to 10:00 PM, and massages are available from 6:00 PM to 10:00 PM. Other times are possible by arrangement.

Yes, a hotel bathrobe and slippers are available for loan when booking a private SPA. Similarly, you can request them free of charge at reception for massages.

Cycling, inline skating, hiking, Nordic walking, tennis (5 minutes walking distance), swimming (10 minutes by car), golf (15 minutes by car), skiing (30 minutes by car).

Yes, a tourist trail leads directly through the village of Dalovice, through the chateau park, as well as a network of spa paths with viewpoints, or the Ohře cycle path towards Loket Castle or the Svatoš Rocks.

Yes, there is a fitness and games area: table tennis, darts, foosball.

Designated storage spaces for skis and bicycles are available directly in the hotel.